Responsible Gambling at AmunRa

Responsible Gambling at AmunRa

Playing pokies and casino games is entertainment, not a way to make money. AmunRa provides a set of safer-gambling tools so you can keep your play within limits you set yourself, before a session starts, not after it gets away from you.

This page explains what each tool does, how self-exclusion works, how to set a limit, the warning signs worth knowing, and where to get confidential help in Australia. Every tool on this page is free to use and available from your account at any time.

What safer-gambling tools are for

Safer-gambling tools exist to put you in control of time and money spent on the site. They are not a punishment and they are not a judgement on how you play. They are practical settings, the same way you'd set a budget before a night out.

• Limits stop a session once you reach an amount or a time you chose in advance.
• Reality checks interrupt play with a reminder of how long you've been at it.
• Self-exclusion removes your ability to log in for a period you choose.
• All of these are set by you, for you, and can be tightened at any time.

Loosening a limit before its cooling-off period ends is deliberately made harder than tightening one. That delay is a safety feature, not a glitch.

Safer-gambling tools available

Contact support if you can't find a setting or want help choosing a figure. Reducing a limit or starting self-exclusion is actioned straight away.

Self-exclusion and how it works

Self-exclusion is the strongest tool available: it locks you out of your account completely for the period you choose, with no early opt-back-in during that window.

How a self-exclusion request is handled

1. You submit the request through account settings or directly to support.
2. You confirm the period, and that decision is treated as final for that duration.
3. Your account access is suspended from that point, including logins and any marketing emails.
4. Any funds in your account at the time remain yours and can be withdrawn subject to normal verification.
5. Access is only restored after the chosen period ends, and only on your request.

Why self-exclusion is different from a limit

A deposit or loss limit still lets you play within a boundary. Self-exclusion removes the option to play at all. Choose it when you want a complete break rather than a reduced one.

Setting a limit on your account

Setting a deposit, loss or time limit takes a few minutes. The steps below apply to any of the limit types listed in the table above.

1. Log in to your AmunRa account and open account settings.
2. Select Responsible Gambling or Safer Gambling Tools from the menu.
3. Choose the tool you want: deposit limit, loss limit, time limit or reality check.
4. Pick the period that suits you: daily, weekly or monthly.
5. Enter the amount or time you want as your ceiling.
6. Confirm the setting, which applies immediately for new limits.
7. Contact support if you later want to lower it further, or to request self-exclusion instead.

Decreasing a limit or requesting self-exclusion is immediate. Increasing a limit or removing one is held back by a cooling-off period, so a tough session can't talk you out of a boundary you set with a clear head.

Recognising the warning signs of problem gambling

Problem gambling can build up gradually. These signs are worth checking in on honestly, for yourself or someone close to you.

• Spending more time or money on pokies than you planned to, repeatedly.
• Chasing losses by depositing again to try to win back what's gone.
• Borrowing money, selling things, or using bill money to keep playing.
• Lying to family or friends about how much time or money is spent gambling.
• Feeling restless, irritable or anxious when trying to cut back or stop.
• Gambling affecting work, study, sleep or relationships.
• Using gambling to escape stress, boredom or low mood.

Noticing one or two of these doesn't mean there's a crisis, but it's a reasonable moment to set a limit, take a break, or talk to someone. Noticing several, especially together, is a stronger signal to reach out for support now.

Where to get help locally

Confidential, free support is available in Australia if gambling stops feeling like entertainment.

• Gambling Help Online: 1800 858 858, available 24/7, gamblinghelponline.org.au. Free counselling, online chat and resources for anyone affected by their own or someone else's gambling.
• Lifeline: 13 11 14, for crisis support and mental health help at any hour.

You can use AmunRa's own limit and self-exclusion tools alongside these services. Neither requires you to explain yourself or justify the decision, and both are free.

AmunRa is for players aged 18 and over only. If gambling has stopped being fun, or is affecting your finances, work or relationships, please reach out to Gambling Help Online on 1800 858 858 before you deposit again.

Frequently Asked Questions

How do I set a deposit limit on my AmunRa account?

Open account settings, select Responsible Gambling, choose deposit limit, pick a daily, weekly or monthly period, enter your amount and confirm. It applies immediately. Lowering it later is instant, raising it is held by a cooling-off period.

Can I self-exclude from AmunRa temporarily?

Yes, you choose the self-exclusion period when you submit the request through account settings or support. Access is blocked for that full duration with no early reinstatement, and it restarts only once the period ends.

What happens to my account balance if I self-exclude?

Funds already in your account when you self-exclude remain yours. They can be withdrawn subject to the standard verification checks that apply to any withdrawal, even while your account access is otherwise suspended.

What is a reality check and how does it help?

A reality check is an on-screen reminder, shown at an interval you choose, displaying how long you've been playing and your net result. It helps interrupt long sessions before time or money slips past what you intended.

Where can I get confidential gambling help in Australia?

Gambling Help Online is a free, confidential, 24/7 service on 1800 858 858 or at gamblinghelponline.org.au. Lifeline on 13 11 14 is also available for crisis support at any time, for you or someone you're concerned about.

Is there a minimum age to use AmunRa's responsible gambling tools?

These tools are part of an account only available to players aged 18 and over. AmunRa does not offer accounts, bonuses or play to anyone under 18, in line with the platform's strict 18+ policy.